Contact your organization
Use Support in the member portal to ask your organization a question and track it until it’s resolved — no phone tag, no lost emails.
Submit a request
Section titled “Submit a request”- Sign in to the member portal.
- Open Support from the portal navigation.
- Choose Submit a request.
- Describe what you need and submit.
Track your requests
Section titled “Track your requests”Every request you’ve submitted appears under My requests, with its current status. Open a request to see the full conversation and reply at any time — replying from here keeps the whole exchange in one thread instead of starting a new email.
What to expect
Section titled “What to expect”- Your organization’s staff see and respond to requests from their own support queue.
- Response times depend on your organization, not on MemberHero.
- If your request concerns billing, an event, or your membership status specifically, mention that up front — it helps staff route it correctly.
- Check My requests before submitting a duplicate — your original question may already have a reply waiting.
- For account access problems (can’t sign in at all), see Sign in first; if that doesn’t resolve it, submit a request here.